Yes – it’s quick and easy to set up a Direct Debit through My Home, your online account. 

Paying by Direct Debit means your invoices are paid in line with the terms of your lease or transfer document. We’ll let you know how your charges will be collected when you set this up.  

Simply visit My Home to get started. 

2. How can I make a payment online?

You can make payments on My Home. Either log in to your account or register for a new account.

Access to make a payment

3. Can I make telephone payments by debit or credit card?

You can call our 24-hour automated payment number below, respective to which FirstPort business you need to contact, to arrange payment by credit or debit card. We accept most debit and credit cards and we will be happy to help you.

• FirstPort Retirement Property Services – Tel: 0333 321 4041
• FirstPort Property Services – Tel: 0333 321 4080
• FirstPort Property Services Scotland – Tel: 0333 321 4077

4. Can I make a bank transfer to my development account?

Please call the numbers below to find out how to pay by bank transfer direct into the bank account for the development.

• FirstPort Retirement Property Services – Tel: 0333 321 4041
• FirstPort Property Services Scotland – Tel: 0333 321 4077
• FirstPort Property Services – Tel: 0333 321 4080

5. Can I pay by cheque?

Please make cheques payable to the relevant FirstPort company name and send to the address quoted on your invoice.

6. How can I make a payment from a non-UK bank account?

If you would like to pay using a non-UK bank account, this can be completed via bank transfer.  You’ll find these details within My Home or on any of your invoices. 

Unfortunately, we cannot set up direct debits or process payments from international cards through My Home. 

So, how can I sign up?

• Log in to My Home, using your email address and password.
• Click on the ‘My Profile’ heading on the top right-hand side of the page to update your preferences.
• Go to the ‘Paperless Billing’ section and click to view more information.
• Please read and agree to the Terms and Conditions by ticking the box.
• Click on ‘Please sign me up’ at the bottom of the page and you are ready to enjoy the benefits of e-billing!

Please note, it usually takes up to 28 days from the date you sign up to our e-billing for the service to become available. If your invoice is due in the next 28 days, you may still receive it by post and you will have to use one of the payment methods available to our postal invoice customers. If you own multiple properties and choose to receive e-billing, it will apply to all of them.

It is important that you pay your account on time. Late payments have a huge impact on levels of service and maintenance we can provide and ultimately affects your development and your neighbours. If you’re having problems paying your account, contact us. We will be able to help.

We also provide more information and details of organisations that can aid you if you have a problem paying your Service charge.

Our policy on late payment is:

A first reminder will be sent to you in writing if an invoice remains unpaid after the due date.
If we haven’t received payment, a second reminder letter will be sent. A £90 late payment fee will be charged to cover administration costs. Interest may also be charged to your account.
Finally, a third letter will be sent 7 days after the second reminder. This will confirm that we are passing your account to independent solicitors or debt collection agency and will include a further £90 charge to cover the legal review of your account.

2. Can I get help with paying my service charge?

If you’re having problems paying your account, please get in touch with us as soon as possible. We may be able to help. Your mortgage company might be able to help too, they may add the money you owe us to your mortgage.

3. Can I talk to anyone independent for advice?

As well as talking to us, you can also seek free, independent help and advice from the following organisations:

National Debtline:
Phone: Freephone 0808 808 4000
Web: www.nationaldebtline.co.uk

Citizens Advice
Phone: 03444 111 444 (England) or 03444 772 020 (Wales/Cymru) or 0808 800 9060 (Scotland)
Web: www.citizensadvice.org.uk – England and Wales
Web: www.cas.org.uk – Scotland

Step Change Debt Charity
Phone: Freephone 0800 138 1111
Web: www.stepchange.org

Civil Legal Advice
Phone: 0345 345 4 345
Web: www.gov.uk/civil-legal-advice