Log into your online account is the easiest way to change your details but if you need additional help, please get in touch with us.

Update your payment details

The service charge is usually paid in advance either once or twice a year, but it depends on your lease or transfer document.

If you would like to switch to Direct Debit, it’s quick and easy to set up through My Home, your online account.

Simply visit My Home to get started. 

Paying by Direct Debit means your invoices are paid in line with the terms of your lease or transfer document. We’ll let you know how your charges will be collected when you set this up.

What payment options are available to international customers?

Unfortunately, it is not possible to set up a Direct Debit or make card payments in My Home using a non-UK bank account. However, you can make a payment via bank transfer. Details on how to do this can be found on My Home or any of your invoices.

In just a few clicks, swipes or taps, My Home lets you: 

• Pay your service charge easily and securely
• Notify us immediately of any maintenance issues and track the status in real-time.
• Receive important updates about your development
• Access all your important documents
• And much more…

Sign up to My Home today and access to your account wherever and whenever you need it.

Existing My Home users

Users who have reset their password since the portal update on 30 April 2024: You’re all set, and you can log in to your account as usual here.

Users who have not logged in since the portal update on 30 April 2024: There’s no need to re-register your account. All you need to do is reset your password in five easy steps:

1. Click here to reset your password.
2. Enter your email or login as directed. Make sure to use the registered email address for your existing My Home account – the password recovery link will be sent to this address.
3. Click ‘Recover Password.’ A pop-up message will confirm that an email has been sent.
4. Check your registered email account for a ‘password recovery’ email. If it’s not in your inbox, please check your spam folder.
5. Follow the instructions in the email to reset your password. Your new password must contain a minimum of 13 characters and a mix of letters, numbers, and special characters.

New My Home users

If you are not yet a registered My Home user, we’ll be contacting you soon to help get you all set up with the updated portal.

We hope you enjoy the improved My Home portal.

My Home Portal – Customer User Guide

This guide has been developed to help you navigate the portal. Whether you want to use the portal to stay up to date with the latest activity on your development, keep a close eye on your account balance, pay for your service charge online, or notify us of any maintenance issues – we have it covered.

Click here to access the User Guide