At The FirstPort Group, we are proud to support colleagues with their career progression.<\/p>\n
This month marks 11 years since Michelle first joined FirstPort\u2019s Customer Service team. From early on, she swiftly moved up, taking on more senior roles and eventually using her skills to form a specialist team to assist with insurance claims.<\/p>\n
This was a turning point, allowing Michelle to build her expertise and carve out a niche within the company. Her approach to learning and career development has been proactive and self-driven.<\/p>\n
She said: \u201cWhen we first started the claims team, there wasn\u2019t really anyone within the business with specialist knowledge.<\/p>\n
\u201cSo, I built my knowledge by asking the right questions to the right people, like brokers and loss adjusters.\u201d<\/p>\n
This hands-on experience, coupled with her willingness to learn, prepared her for more significant challenges. Two years ago, Michelle was promoted to Team Leader, a role that further expanded her responsibilities.<\/p>\n
She now oversees insurance claims, renewals, reinstatement cost assessments and various support teams.<\/p>\n
To support this transition, Michelle enrolled in the Corndel leadership and management programme, which is something she is proud to have accomplished.<\/p>\n
Michelle said: \u201cI\u2019m due to finish in October, and it\u2019s been useful. It\u2019s helped me grow my confidence, especially in public speaking and presentations, which were never my forte.\u201d<\/p>\n
Despite her many accomplishments, Michelle remains humble about her career progression, adding: \u201cI\u2019m quite happy where I am. I enjoy the role I\u2019m in, especially the more complex claims and major incidents, and my team is great.<\/p>\n
\u201cThere\u2019s always something new to learn, and that keeps me motivated.\u201d<\/p>\n
If you are inspired by Michelle\u2019s story and would like to explore a career at FirstPort, head over to the FirstPort careers page<\/a> or contact careers@firstport.co.uk<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":" At The FirstPort Group, we are proud to support colleagues with their career progression. This month marks 11 years since Michelle first joined FirstPort\u2019s Customer Service team. From early on, she swiftly moved up, taking on more senior roles and eventually using her skills to form a specialist team to assist with insurance claims. This […]<\/p>\n","protected":false},"author":2,"featured_media":1170,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[39],"tags":[],"class_list":["post-1493","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-firstport-careers"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/posts\/1493","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/comments?post=1493"}],"version-history":[{"count":0,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/posts\/1493\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/media\/1170"}],"wp:attachment":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/media?parent=1493"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/categories?post=1493"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/tags?post=1493"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}