{"id":2619,"date":"2025-07-08T12:44:25","date_gmt":"2025-07-08T11:44:25","guid":{"rendered":"https:\/\/www.firstport.co.uk\/?post_type=help-support&#038;p=2619"},"modified":"2025-07-28T14:10:58","modified_gmt":"2025-07-28T13:10:58","slug":"how-we-care-for-your-home","status":"publish","type":"help-support","link":"https:\/\/www.firstport.co.uk\/help-support\/how-we-care-for-your-home\/","title":{"rendered":"How we care for your home"},"content":{"rendered":"\n<p class=\"is-style-aside\">Updated: 20th January, 2025<\/p>\n\n\n\n<p class=\"is-style-intro\">There are few things as important as the place you call home. We\u2019re proud to care for your homes, and so we wanted to share with you what we do as your property manager.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Property Management Explained series&nbsp;<\/h2>\n\n\n\n<p>We\u2019ve created \u2018Property Management Explained\u2019, a series of videos to help you understand how we look after the communal areas you share with your neighbours.&nbsp;<\/p>\n\n\n\n<p>In our first topic, we want to tell you about how we take care of your home. Watch the video below to find out more.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Property Management Explained - How we care for your home\" width=\"500\" height=\"281\" data-src=\"https:\/\/www.youtube.com\/embed\/VDnCOK7NM5I?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">We\u2019re FirstPort, your property management company&nbsp;<\/h2>\n\n\n\n<p>Our job is to keep the areas you share with your neighbours safe, clean, comfortable and in great condition, which helps to protect the value of your property too.&nbsp;<\/p>\n\n\n\n<p>We\u2019ve been doing this for more than 40 years and our property management teams, whether visiting or based at your development, are here to go the extra mile to make sure you and your neighbours can sit back, relax and enjoy your homes.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">We take the chores off your hands&nbsp;<\/h2>\n\n\n\n<p>We make sure your communal areas are looked after and kept clean and tidy. From replacing light bulbs in the corridors to making sure the gardens are planted and watered, we handle all the day-to-day maintenance around your property.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">We take care of the bigger tasks too&nbsp;<\/h2>\n\n\n\n<p>We handle the everyday jobs, but we also make sure the big repairs get sorted too. If the lifts need refurbishing or replacing, a storm has damaged the roof, or the building needs a fresh coat of paint, we\u2019ll get it sorted.&nbsp;&nbsp;<\/p>\n\n\n\n<p>That means you don\u2019t need to worry about finding the best person for the job, getting multiple quotes, or figuring out how to split the bill with your neighbours. We organise it all for you.&nbsp;<\/p>\n\n\n\n<p>We look to solve problems before they cause you any trouble.&nbsp;<\/p>\n\n\n\n<p>Our Property Managers are always on the lookout for things that need improving when they\u2019re at your development \u2013 they want to try and spot things that need fixing before you even notice them.&nbsp;&nbsp;<\/p>\n\n\n\n<p>But if something\u2019s not quite right, just let us know and we\u2019ll be around to sort it as soon as we can.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">We\u2019ve got a network of approved experts to help you&nbsp;<\/h2>\n\n\n\n<p>Usually, bigger jobs need specialists to carry them out. So, we\u2019ve brought together a network of experts, each approved by us with the right credentials to do the job safely and professionally.&nbsp;&nbsp;<\/p>\n\n\n\n<p>So, if a tree is threatening the building\u2019s foundations or there\u2019s a technical problem with the lift, one of our Property or Development Managers will get the ball rolling, and make sure the right specialist for the job is there to fix it.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">If there\u2019s an emergency, we\u2019ll do all we can to help you&nbsp;<\/h2>\n\n\n\n<p>If something goes wrong, we do everything we can to get the problem sorted, and to keep you comfortable while we\u2019re sorting it.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">We bring people together&nbsp;<\/h2>\n\n\n\n<p>We don\u2019t just look after the bricks and mortar; our on-site teams help to build communities too. You can get involved as much or as little as you like.&nbsp;&nbsp;<\/p>\n\n\n\n<p>This might just mean our Property or Development Manager will encourage you and your neighbours to participate in the decisions that need to be made about your home, like which colour we should paint the walls in the hallway.&nbsp;&nbsp;<\/p>\n\n\n\n<p>And where we have on-site teams, they might organise activities like fish &amp; chip supper on a Friday or a garden party in the summer for you to enjoy being part of your community.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">We\u2019re all Property Managers&nbsp;<\/h2>\n\n\n\n<p>Our Property Managers may be the ones on the ground, but they are supported by specialist support teams, including Health and Safety, Accounting, Surveying, Human Resources and in-house legal expertise.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Whether they\u2019re taking your calls at head office or looking after our IT, everyone at FirstPort is a Property Manager \u2013 no matter what team they\u2019re in, our priority is looking after your home.\u00a0<\/p>\n\n\n\n<p class=\"is-style-intro\">We\u2019re always looking for ways to make things better for you so do <a href=\"https:\/\/www.firstport.co.uk\/contact-us\/\" data-type=\"page\" data-id=\"205\">get in touch<\/a>.<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"help-topic":[13],"class_list":["post-2619","help-support","type-help-support","status-publish","hentry","help-topic-what-is-property-management"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/help-support\/2619","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/help-support"}],"about":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/types\/help-support"}],"wp:attachment":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/media?parent=2619"}],"wp:term":[{"taxonomy":"help-topic","embeddable":true,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/help-topic?post=2619"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}