{"id":2676,"date":"2025-06-20T13:09:13","date_gmt":"2025-06-20T12:09:13","guid":{"rendered":"https:\/\/www.firstport.co.uk\/?p=2676"},"modified":"2025-07-28T11:22:09","modified_gmt":"2025-07-28T10:22:09","slug":"meet-your-regional-team-south-east","status":"publish","type":"post","link":"https:\/\/www.firstport.co.uk\/your-firstport-team\/meet-your-regional-team-south-east\/","title":{"rendered":"Meet your regional team \u2013 South East"},"content":{"rendered":"\n

At The FirstPort Group, we\u2019ve regionalised our business to bring our customer service closer to the communities we operate across.<\/p>\n\n\n\n

We are now split into four dedicated regions, each led by an experienced Operations Director. This structure enables our teams to take ownership and tailor our approach to meet local needs.<\/p>\n\n\n\n

We spoke with colleagues across our South East team about the regionalised structure and the positive difference it has had on the service delivered to customers.<\/p>\n\n\n\n

\n
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\"Charles<\/figure>\n<\/div>\n\n\n\n
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Charles Soyinka, Senior Associate Director<\/h3>\n\n\n\n

\u201cI have 15 years\u2019 experience in property management, having started as an Assistant Estate Manager to now working as a Senior Associate Director. The recent regionalisation has allowed us to introduce a series of meeting days between the operation teams and support functions such as major works, finance and customer service teams. By having specific regional teams, we have\u00a0built local knowledge\u00a0of our key clients, RMCs, and customers. This allows us to provide a better customer journey and experience. We have tailored our offerings and services and gained a\u00a0deeper understanding of customer needs,\u00a0and improved customer satisfaction.\u201d<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
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\"Nicola<\/figure>\n<\/div>\n\n\n\n
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Nicola Hussey,\u00a0Service Charge Accountant Team Leader<\/h3>\n\n\n\n

\u201cThis is my twelfth\u00a0year in property management, with experience in areas including credit control, billing, bank reconciliations, and service charge accounts.\u00a0I\u00a0enjoy sitting in the office with the teams, working through accounts and questions they have, and I\u00a0love being able to pass on knowledge to others.\u00a0The regional approach has enabled\u00a0greater collaboration\u00a0and ensures each team can speak with the right person for a quick resolution.\u201d<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
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\"Grace<\/figure>\n<\/div>\n\n\n\n
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Grace Blunden, Regional Coordinator<\/h3>\n\n\n\n

\u201cIn my role as a Regional Coordinator, I work closely with the Customer Excellence team and Service Charge Accounting. It has been great\u00a0seeing the office develop\u00a0in New Milton in such a short space of time. Having dedicated people to go to that understand how our region works is\u00a0much more efficient, and it\u2019s much easier and quicker to get hold of someone who can help.\u201d<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\"Natalia<\/figure>\n<\/div>\n\n\n\n
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Natalia Siron, Property Manager<\/h3>\n\n\n\n

\u201cSince we\u2019ve regionalised the business, we\u2019ve\u00a0reduced travel time and costs, which allows us to spend more time delivering a service rather than commuting. The flexibility and responsiveness we now have are a major plus. I\u2019m more available to customers both online and in person, which has\u00a0allowed me to increase my on-site presence\u00a0\u2013 something residents often highlight and really value.\u201d<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\"Olayemi<\/figure>\n<\/div>\n\n\n\n
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Olayemi Olawepo, Property Service Specialist<\/h3>\n\n\n\n

\u201cI have worked in Property Management for around 10 years, having worked across roles in customer support, customer service and administration. At FirstPort,\u00a0we work in synergy, ensuring the smooth running of the business and learning through challenges faced in different regions.\u00a0Regionalisation helped the way I work, as it brings the business closer to the customer. It has also improved the quality of service.\u201d<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\"Rebecca<\/figure>\n<\/div>\n\n\n\n
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Rebecca Kirwan-Devlin, Property Service Specialist<\/h3>\n\n\n\n

\u201cWorking within a specific region allows me to become well-acquainted with the properties and customers I support, leading to\u00a0consistent and responsive service. I appreciate the opportunity to build personal connections with local colleagues and contractors, which enables us to work more efficiently. Drawing on shared experiences,\u00a0we can better support our customers\u00a0and respond swiftly to their needs.\u201d<\/p>\n<\/div>\n<\/div>\n\n\n\n

If you would like to explore a career at FirstPort, head over to the\u202fFirstPort careers<\/a> page\u202for contact: careers@firstport.co.uk<\/a>  <\/p>\n","protected":false},"excerpt":{"rendered":"

At The FirstPort Group, we\u2019ve regionalised our business to bring our customer service closer to the communities we operate across. We are now split into four dedicated regions, each led by an experienced Operations Director. This structure enables our teams to take ownership and tailor our approach to meet local needs. We spoke with colleagues […]<\/p>\n","protected":false},"author":5,"featured_media":2677,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[32],"tags":[],"class_list":["post-2676","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-your-firstport-team"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/posts\/2676","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/comments?post=2676"}],"version-history":[{"count":2,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/posts\/2676\/revisions"}],"predecessor-version":[{"id":3039,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/posts\/2676\/revisions\/3039"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/media\/2677"}],"wp:attachment":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/media?parent=2676"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/categories?post=2676"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/tags?post=2676"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}