{"id":3596,"date":"2025-09-29T10:58:32","date_gmt":"2025-09-29T09:58:32","guid":{"rendered":"https:\/\/www.firstport.co.uk\/?page_id=3596"},"modified":"2025-10-03T14:37:49","modified_gmt":"2025-10-03T13:37:49","slug":"adapting-to-residential-sector","status":"publish","type":"page","link":"https:\/\/www.firstport.co.uk\/about-us\/adapting-to-residential-sector\/","title":{"rendered":"Adapting to the evolving residential sector"},"content":{"rendered":"\n

In a changing market environment, managing agents must be adaptable to meet the requirements of legislative bodies, government, clients and customers.<\/p>\n\n\n\n

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At FirstPort, we are committed to working closely with all our stakeholders to make sure we are at the forefront of positive change in our industry, underpinned by our key principles: collaboration, simplicity, clarity and consistency<\/mark><\/strong>, to ensure we are delivering the best possible service for our customers and their communities. <\/p>\n\n\n\n

To do that, we\u2019ve set out four areas of focus where we’re driving change and raising standards.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Service charges<\/h2>\n<\/div>\n\n\n\n
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We know service charges can be complex, and we\u2019re working to make them easier to understand for our customers…<\/p>\n\n\n\n

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Learn more about service charges<\/a><\/div>\n<\/div>\n<\/div>
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Standards and quality<\/h2>\n<\/div>\n\n\n\n
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People rightly take pride in their homes and expect a high standard of service. That means keeping shared spaces clean and well-maintained, but also making sure properties are being cared for in the long term…<\/p>\n\n\n\n

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Learn more about our standards and quality<\/a><\/div>\n<\/div>\n<\/div>
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Procurement of services<\/h2>\n<\/div>\n\n\n\n
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We need to strike the right balance between keeping costs as low as possible for our residents, while making sure the quality of work is not compromised…<\/p>\n\n\n\n

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Learn more about our procurement<\/a><\/div>\n<\/div>\n<\/div>
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Transparency and accountability<\/h2>\n<\/div>\n\n\n\n
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Our customers rightly expect a seamless approach to communication. They want to be able to access information quickly online and have various options for contacting their managing agent… <\/p>\n\n\n\n

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Learn more about the changes we’re making<\/a><\/div>\n<\/div>\n<\/div>
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How the market is changing<\/h2>\n<\/div>\n\n\n\n
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Systems of ownership and management responsibilities are rapidly changing in England, and this is set to accelerate further with new reforms being introduced by the Government, including measures to strengthen and encourage the adoption of commonhold. This is part of a wider trend towards greater resident involvement in making choices over how their homes are financially held and run.<\/p>\n\n\n\n

The clear trend within both a commonhold or leasehold system is towards residential-led management, both making residents increasingly our direct clients. It is therefore within our commercial interest to ensure we provide a high-quality, competitively priced, service. <\/p>\n\n\n\n

To help make things clearer, we\u2019ve outlined who is involved in the property management process<\/a> to show the different parties that may be involved in the lease in and the common ownership and management models.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Our roadmap for change<\/h2>\n<\/div>\n\n\n\n
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Changes we’re making<\/h3>\n\n\n\n