{"id":3639,"date":"2025-09-29T11:14:05","date_gmt":"2025-09-29T10:14:05","guid":{"rendered":"https:\/\/www.firstport.co.uk\/?page_id=3639"},"modified":"2025-10-03T15:34:16","modified_gmt":"2025-10-03T14:34:16","slug":"transparency-accountability-and-response","status":"publish","type":"page","link":"https:\/\/www.firstport.co.uk\/about-us\/transparency-accountability-and-response\/","title":{"rendered":"Transparency, accountability and response times"},"content":{"rendered":"\n

Our customers rightly expect a seamless approach to communication. They want to be able to access information quickly online and have various options for contacting their managing agent. We\u2019re committed to meeting these expectations by strengthening our communication channels and making it easier for customers to stay informed. While property management can involve complex issues and coordination with third parties, we\u2019re focused on providing clear updates and realistic timelines to ensure any issues are resolved as quickly and as transparently as possible.<\/p>\n\n\n\n

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Our commitment to customers<\/h2>\n<\/div>\n\n\n\n
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Redefining our strategy and putting customer satisfaction at the core.<\/strong><\/p>\n<\/div>\n\n\n\n

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This has included localising teams, investing in new systems and processes, enabling customer feedback and a dedication to resolving queries as quickly as possible <\/p>\n<\/div>\n<\/div>\n\n\n\n

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Giving customers quick access to information around the clock.<\/strong>\u202f<\/strong><\/p>\n<\/div>\n\n\n\n

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We have invested in improving and relaunching our \u2018My Home<\/a>\u2019 digital platform, giving residents immediate access to relevant information about their property, providing a faster means of communicating queries and keeping them updated on progress.<\/p>\n\n\n\n