{"id":3799,"date":"2025-09-18T17:09:08","date_gmt":"2025-09-18T16:09:08","guid":{"rendered":"https:\/\/www.firstport.co.uk\/?post_type=help-support&#038;p=3799"},"modified":"2025-09-19T11:43:51","modified_gmt":"2025-09-19T10:43:51","slug":"sgpm-invoice-helpful-information","status":"publish","type":"help-support","link":"https:\/\/www.firstport.co.uk\/help-support\/sgpm-invoice-helpful-information\/","title":{"rendered":"As a former SGPM customer, where can I find helpful information about my latest invoice?"},"content":{"rendered":"\n<p>Following the integration of SGPM into FirstPort, you may have noticed that your invoice looks different. To make things easier for you, we\u2019ve answered some common questions. &nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why is my share\/apportionment not showing?&nbsp;<\/h2>\n\n\n\n<p>On previous invoices, your share or apportionment was not displayed.&nbsp;However, on future invoices, this will be shown within the description for each charge.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What period <\/strong><strong>does<\/strong><strong> <\/strong><strong>my invoice <\/strong><strong>c<\/strong><strong>over<\/strong><strong>?<\/strong>&nbsp;<\/h2>\n\n\n\n<p>You can check the period your invoice relates to by looking at the \u2018Management Fee\u2019 charge on your invoice.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Wh<\/strong><strong>y<\/strong><strong> do <\/strong><strong>some <\/strong><strong>charges <\/strong><strong>show a year<\/strong><strong> instead of a month<\/strong><strong>?<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Certain charges, such as grounds maintenance, cleaning or insurance, are planned orders billed annually, so they may display&nbsp;a year period rather than a month. On future invoices, you will start to see the month included for more clarity.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Wh<\/strong><strong>at do <\/strong><strong>figures in brackets<\/strong><strong> mean<\/strong><strong>?<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Any amount shown in brackets represents a credit.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What does \u2018brought forward balance\u2019 mean?&nbsp;<\/h2>\n\n\n\n<p>On your first invoice, this balance included charges from outside the current quarter, which you may have been asked to disregard. Moving forwards, if you see a \u2018brought forward balance\u2019 in your invoice, this will reflect an unpaid balance from the previous quarter that needs to be cleared.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why is there a minus (-) beside my balance?\u00a0<\/h2>\n\n\n\n<p>A minus sign indicates that your balance is in credit.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why has my management fee increased?&nbsp;<\/h2>\n\n\n\n<p>The management fee now includes VAT, rather than showing VAT as a separate charge.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Why <\/strong><strong>is <\/strong><strong>the<\/strong><strong> balance on <\/strong><strong>My Home <\/strong><strong>different from my invoice<\/strong><strong>?<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Your My Home account shows a running list of transactions, so payments may appear before you are invoiced. Please always pay the total balance shown on your invoice.&nbsp;<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"help-topic":[12],"class_list":["post-3799","help-support","type-help-support","status-publish","hentry","help-topic-service-charges-explained"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/help-support\/3799","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/help-support"}],"about":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/types\/help-support"}],"wp:attachment":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/media?parent=3799"}],"wp:term":[{"taxonomy":"help-topic","embeddable":true,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/help-topic?post=3799"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}