{"id":709,"date":"2025-05-13T08:29:09","date_gmt":"2025-05-13T07:29:09","guid":{"rendered":"https:\/\/www.firstport.co.uk\/?page_id=709"},"modified":"2025-08-01T08:06:58","modified_gmt":"2025-08-01T07:06:58","slug":"my-home","status":"publish","type":"page","link":"https:\/\/www.firstport.co.uk\/my-home\/","title":{"rendered":"My Home"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained has-background\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--large);background-image:url(&#039;https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/06\/my-home-banner.jpg&#039;);background-position:50% 50%;background-size:cover;\">\n<div class=\"wp-block-group is-content-justification-space-between is-layout-flex wp-container-core-group-is-layout-70943da4 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group has-primary-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-60a7835c wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"198\" height=\"49\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/06\/my-home-white.svg\" alt=\"My Home page graphic\" class=\"wp-image-1604\"\/><\/figure>\n<\/div>\n\n\n\n<h1 class=\"wp-block-heading has-white-color has-text-color has-link-color has-title-font-size wp-elements-688f8e3edb7ddf39bc3f245f911996ef\">Welcome to <strong>My Home<\/strong><\/h1>\n\n\n\n<p><strong>Manage your property effortlessly \u2013 from paying service charges to accessing essential information \u2013 anytime, anywhere.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-background-color has-background wp-element-button\" href=\"https:\/\/firstport.creatio.com\/0\/Nui\/UserManagement.aspx?action=register\" target=\"_blank\" rel=\"noopener\">Register<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-white-color has-text-color has-link-color wp-element-button\" href=\"https:\/\/firstport.creatio.com\/Login\/SSPLogin.aspx\" target=\"_blank\" rel=\"noopener\">Log in<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-secondary-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-8f4c30b9 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0\">\n<p class=\"is-style-feature\">The quickest and easiest way to manage your property.<\/p>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-right is-layout-constrained wp-container-core-group-is-layout-d062374b wp-block-group-is-layout-constrained\"><ul id=\"block-icon-list-block_73a41fa28b743228cb94b2d8555572dc\" class=\"proactive-block block-icon-list stagger-fade-in\">\n\n    \n                    <li class=\"icon-list__icon-item\">\n                                    <img decoding=\"async\" width=\"94\" height=\"94\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/06\/24-7.svg\" class=\"attachment-full size-full\" alt=\"24\/7 icon\" \/>                \n                                    <h3 class=\"icon-title\">24\/7 account access<\/h3>\n                            <\/li>\n                    <li class=\"icon-list__icon-item\">\n                                    <img decoding=\"async\" width=\"96\" height=\"94\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/06\/online-bills.svg\" class=\"attachment-full size-full\" alt=\"Online bills icon\" \/>                \n                                    <h3 class=\"icon-title\">View your bills online<\/h3>\n                            <\/li>\n                    <li class=\"icon-list__icon-item\">\n                                    <img decoding=\"async\" width=\"94\" height=\"94\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/06\/secure.svg\" class=\"attachment-full size-full\" alt=\"Secure website lock icon\" \/>                \n                                    <h3 class=\"icon-title\">Pay easily and securely<\/h3>\n                            <\/li>\n                    <li class=\"icon-list__icon-item\">\n                                    <img decoding=\"async\" width=\"94\" height=\"95\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/06\/all-documents.svg\" class=\"attachment-full size-full\" alt=\"All Documents icon\" \/>                \n                                    <h3 class=\"icon-title\">Access all documents<\/h3>\n                            <\/li>\n                    <li class=\"icon-list__icon-item\">\n                                    <img decoding=\"async\" width=\"94\" height=\"94\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/06\/repairs.svg\" class=\"attachment-full size-full\" alt=\"Home repairs\" \/>                \n                                    <h3 class=\"icon-title\">Raise repairs quickly<\/h3>\n                            <\/li>\n                    <li class=\"icon-list__icon-item\">\n                                    <img decoding=\"async\" width=\"94\" height=\"94\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/06\/development.svg\" class=\"attachment-full size-full\" alt=\"Development icon\" \/>                \n                                    <h3 class=\"icon-title\">Receive development news<\/h3>\n                            <\/li>\n                    <li class=\"icon-list__icon-item\">\n                                    <img decoding=\"async\" width=\"94\" height=\"94\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/06\/alerts.svg\" class=\"attachment-full size-full\" alt=\"Alerts icon\" \/>                \n                                    <h3 class=\"icon-title\">Get urgent alerts<\/h3>\n                            <\/li>\n                    <li class=\"icon-list__icon-item\">\n                                    <img decoding=\"async\" width=\"94\" height=\"94\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/06\/customer-services.svg\" class=\"attachment-full size-full\" alt=\"Customer service icon\" \/>                \n                                    <h3 class=\"icon-title\">Contact customer services<\/h3>\n                            <\/li>\n        \n    \n<\/ul><\/div>\n<\/div>\n\n\n\n<div id=\"block-cta-2-block_a96c8a3d9466f05951ce1580a068311f\" class=\"proactive-block block-cta-2 alignfull has-background has-light-grey-background-color align-right fade-up\" style='--focal-point: 100% 50%; min-height: 0pxpx;'>\n\n    <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Say yes to paperless<\/h2>\n\n\n\n<p class=\"is-style-intro has-medium-font-size\"><strong>Don\u2019t rely on your post to remind you to pay your bills. Choose ebilling and get notified by email as soon as your bill is ready.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/firstport.creatio.com\/Login\/SSPLogin.aspx\" target=\"_blank\" rel=\"noopener\">Opt In Now<\/a><\/div>\n<\/div>\n\n<\/div>\n\n            <div class=\"cta-image\">\n            <img decoding=\"async\" width=\"600\" height=\"420\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/06\/paper-bin.jpg\" class=\"attachment-large size-large\" alt=\"Teal bin overflowing with crumpled paper; pieces flying.\" srcset=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/06\/paper-bin.jpg 600w, https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/06\/paper-bin-150x105.jpg 150w, https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/06\/paper-bin-400x280.jpg 400w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>        <\/div>\n    \n<\/div>\n\n\n<div class=\"wp-block-group stagger-fade-up questions has-global-padding is-layout-constrained wp-container-core-group-is-layout-d970cc60 wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--large);margin-bottom:0\">\n<div class=\"wp-block-group is-style-flexi-row is-layout-flex wp-container-core-group-is-layout-de92d09a wp-block-group-is-layout-flex\" style=\"border-top-width:1px;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium)\">\n<h2 class=\"wp-block-heading is-style-sidebar-heading wp-container-content-b04ba3db\">Question 1<\/h2>\n\n\n\n<p class=\"is-style-feature wp-container-content-dc435e0d\" style=\"margin-top:0;margin-bottom:0\">Is there a My Home user guide?<\/p>\n\n\n\n<div class=\"wp-block-group wp-container-content-9cfa9a5a has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Yes! This free guide has been developed to help you find what you need on My Home.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-btn-text-link\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/06\/My-Home-customer-user-guide.pdf\">Access the My Home User Guide<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-style-flexi-row is-layout-flex wp-container-core-group-is-layout-1df36ad9 wp-block-group-is-layout-flex\" style=\"border-top-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium)\">\n<h2 class=\"wp-block-heading is-style-sidebar-heading wp-container-content-b04ba3db\">Question 2<\/h2>\n\n\n\n<p class=\"is-style-feature wp-container-content-dc435e0d\" style=\"margin-top:0;margin-bottom:0\">I\u2019m having trouble registering.<br>What should I do?<\/p>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>If your registration attempt is unsuccessful, a message will appear that gives you the option to try again or create a case which will be sent to our Property Specialist team. They will investigate the issue and email you back within 72 hours.<\/p>\n\n\n\n<p>Please ensure you are using the correct email, address, and postcode associated with your account, without any spaces at the beginning or end.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-style-flexi-row is-layout-flex wp-container-core-group-is-layout-1df36ad9 wp-block-group-is-layout-flex\" style=\"border-top-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium)\">\n<h2 class=\"wp-block-heading is-style-sidebar-heading wp-container-content-b04ba3db\">Question 3<\/h2>\n\n\n\n<p class=\"is-style-feature wp-container-content-dc435e0d\" style=\"margin-top:0;margin-bottom:0\">Where can I find my invoice on My Home?<\/p>\n\n\n\n<div class=\"wp-block-group wp-container-content-9cfa9a5a has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>You\u2019ll find your invoices on the \u2018Finance\u2019 page on My Home. Here, you\u2019ll also be able to print and export your invoices.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-style-flexi-row is-layout-flex wp-container-core-group-is-layout-1df36ad9 wp-block-group-is-layout-flex\" style=\"border-top-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium)\">\n<h2 class=\"wp-block-heading is-style-sidebar-heading wp-container-content-b04ba3db\">Question 4<\/h2>\n\n\n\n<p class=\"is-style-feature wp-container-content-dc435e0d\" style=\"margin-top:0;margin-bottom:0\">Why don\u2019t I have access to finances on My Home?<\/p>\n\n\n\n<div class=\"wp-block-group wp-container-content-9cfa9a5a has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>If you don\u2019t have access rights to view finances, you\u2019ll see a message indicating this when selecting the \u2018Finance\u2019 page.<\/p>\n\n\n\n<p>To gain access, the unit owner must update your approval settings.<\/p>\n\n\n\n<p>Please note that tenants do not have access to financial information.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:var(--wp--preset--spacing--x-small);margin-bottom:var(--wp--preset--spacing--x-small)\"\/>\n\n\n\n<div id=\"block-cta-2-block_9678a609b8d3e9ef4eee81d967a5eff8\" class=\"proactive-block block-cta-2 alignfull has-background has-primary-background-color align-left fade-up\" style='--focal-point: center center; min-height: 0pxpx;'>\n\n    <div class=\"acf-innerblocks-container\">\n\n<div class=\"wp-block-group is-content-justification-space-between is-layout-flex wp-container-core-group-is-layout-9366075c wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading\">Discover <strong>My Home<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"183\" height=\"45\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/06\/first-port-logo__full-white.svg\" alt=\"First Port logo\" class=\"wp-image-1629\" style=\"width:180px\"\/><\/figure>\n<\/div>\n\n\n\n<p class=\"has-primary-color has-text-color has-link-color has-medium-font-size wp-elements-2f59d501f5d7795334c25bc745ee4d3c\"><strong>Sign up today and access your account wherever and whenever you need it.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-background-color has-background wp-element-button\" href=\"https:\/\/firstport.creatio.com\/0\/Nui\/UserManagement.aspx?action=register\" target=\"_blank\" rel=\"noopener\">Get Started<\/a><\/div>\n<\/div>\n\n<\/div>\n\n            <div class=\"cta-image\">\n            <img decoding=\"async\" width=\"1400\" height=\"933\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/07\/Discover-My-Home-1400x933.jpg\" class=\"attachment-large size-large\" alt=\"Woman using smartphone.\" srcset=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/07\/Discover-My-Home-1400x933.jpg 1400w, https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/07\/Discover-My-Home-800x533.jpg 800w, https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/07\/Discover-My-Home-150x100.jpg 150w, https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/07\/Discover-My-Home-768x512.jpg 768w, https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/07\/Discover-My-Home-400x267.jpg 400w, https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/07\/Discover-My-Home.jpg 1500w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/>        <\/div>\n    \n<\/div>","protected":false},"excerpt":{"rendered":"<p>Welcome to My Home Manage your property effortlessly \u2013 from paying service charges to accessing essential information \u2013 anytime, anywhere. The quickest and easiest way to manage your property. Question 1 Is there a My Home user guide? Yes! This free guide has been developed to help you find what you need on My Home. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":71,"comment_status":"closed","ping_status":"closed","template":"page-no-banner.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-709","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/pages\/709","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/comments?post=709"}],"version-history":[{"count":69,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/pages\/709\/revisions"}],"predecessor-version":[{"id":3231,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/pages\/709\/revisions\/3231"}],"wp:attachment":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/media?parent=709"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}