{"id":755,"date":"2025-05-13T14:52:35","date_gmt":"2025-05-13T13:52:35","guid":{"rendered":"https:\/\/www.firstport.co.uk\/?page_id=755"},"modified":"2025-09-19T09:56:43","modified_gmt":"2025-09-19T08:56:43","slug":"customer-services","status":"publish","type":"page","link":"https:\/\/www.firstport.co.uk\/contact-us\/customer-services\/","title":{"rendered":"Customer services"},"content":{"rendered":"\n<div id=\"block-cta-2-block_e1697637b1d1c3e15d79e39ea8e560f1\" class=\"proactive-block block-cta-2 alignfull has-background has-primary-background-color align-left fade-up\" style='--focal-point: center center; min-height: 0pxpx;'>\n\n    <div class=\"acf-innerblocks-container\">\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"198\" height=\"49\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/06\/my-home-white.svg\" alt=\"My Home page graphic\" class=\"wp-image-1604\" style=\"width:auto;height:40px\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading is-style-extra-large\">My Home<\/h2>\n\n\n\n<p>To serve you better, log in or register to raise a repair or general enquiry via your online account.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-btn-secondary is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-white-background-color has-background wp-element-button\" href=\"https:\/\/firstport.creatio.com\/Login\/SSPLogin.aspx\" target=\"_blank\" rel=\"noopener\">Log in<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link has-white-color has-primary-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/firstport.creatio.com\/0\/Nui\/UserManagement.aspx?action=register\" target=\"_blank\" rel=\"noopener\">Register<\/a><\/div>\n<\/div>\n\n<\/div>\n\n            <div class=\"cta-image\">\n            <img decoding=\"async\" width=\"1400\" height=\"933\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/07\/Discover-My-Home-1400x933.jpg\" class=\"attachment-large size-large\" alt=\"Woman using smartphone.\" srcset=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/07\/Discover-My-Home-1400x933.jpg 1400w, https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/07\/Discover-My-Home-800x533.jpg 800w, https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/07\/Discover-My-Home-150x100.jpg 150w, https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/07\/Discover-My-Home-768x512.jpg 768w, https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/07\/Discover-My-Home-400x267.jpg 400w, https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/07\/Discover-My-Home.jpg 1500w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/>        <\/div>\n    \n<\/div>\n\n\n<p class=\"has-text-align-center has-white-color has-gold-background-color has-text-color has-background has-link-color wp-elements-af686b503f7d60c63127f869077e864c\">SGPM customers: you may have noticed some changes on your latest invoice.\u00a0<a href=\"https:\/\/www.firstport.co.uk\/help-support\/sgpm-invoice-helpful-information\/\">Find out more in our FAQ<\/a>.<\/p>\n\n\n\n<section class=\"wp-block-group has-equal-height-h2 has-equal-height-p stagger-fade-up tablet-stack is-layout-grid wp-container-core-group-is-layout-e5fcfe35 wp-block-group-is-layout-grid\" style=\"margin-top:var(--wp--preset--spacing--large);margin-bottom:var(--wp--preset--spacing--large)\"><div id=\"block-image-cta-block_1fd30021ca0202be5493a4ad994a9a87\" class=\"proactive-block block-image-cta icon\">\n    <div class=\"block-image-cta__inner  align-left\">\n\n                    <div class=\"block-image-cta__icon\" >\n                <img decoding=\"async\" width=\"48\" height=\"47\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/05\/home.svg\" class=\"attachment-large size-large\" alt=\"Home icon\" \/>            <\/div>\n        \n        <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">My Home<\/h2>\n\n\n\n<p>Log in to manage your property online, anywhere, anytime.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/firstport.creatio.com\/Login\/SSPLogin.aspx\" target=\"_blank\" rel=\"noopener\">Log in<\/a><\/div>\n<\/div>\n\n<\/div>\n\n    <\/div>\n<\/div>\n\n<div id=\"block-image-cta-block_e1cb2c8489b9d54ce7d1ba9d97285783\" class=\"proactive-block block-image-cta icon\">\n    <div class=\"block-image-cta__inner  align-left\">\n\n                    <div class=\"block-image-cta__icon\" >\n                <img decoding=\"async\" width=\"48\" height=\"50\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/05\/message.svg\" class=\"attachment-large size-large\" alt=\"Message icon\" \/>            <\/div>\n        \n        <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Message us<\/h2>\n\n\n\n<p>Fill out the form for general enquiries. Best for non-urgent requests.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-btn-text-link\"><a class=\"wp-block-button__link wp-element-button\" href=\"#message-us\">Complete our general enquiry form<\/a><\/div>\n<\/div>\n\n<\/div>\n\n    <\/div>\n<\/div>\n\n<div id=\"block-image-cta-block_2233ea48156096ecc9846af99c373be2\" class=\"proactive-block block-image-cta icon\">\n    <div class=\"block-image-cta__inner  align-left\">\n\n                    <div class=\"block-image-cta__icon\" >\n                <img decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/05\/phone.svg\" class=\"attachment-large size-large\" alt=\"Phone icon\" \/>            <\/div>\n        \n        <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Talk to us<\/h2>\n\n\n\n<p>Our service hours are Monday to Friday, 9am &#8211; 5pm. For emergency assistance outside of these hours, we offer 24\/7 support.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-btn-text-link popup-trigger\"><a class=\"wp-block-button__link wp-element-button\" href=\"#talk-to-us\">See our contact numbers<\/a><\/div>\n<\/div>\n\n<\/div>\n\n    <\/div>\n<\/div><\/section>\n\n\n\n<aside class=\"wp-block-group alignfull popup has-global-padding is-layout-constrained wp-container-core-group-is-layout-f36bc466 wp-block-group-is-layout-constrained\" id=\"talk-to-us\"><div id=\"block-image-cta-block_33b60f51c2fdab16e0039cd74889cebf\" class=\"proactive-block block-image-cta popup-content icon\">\n    <div class=\"block-image-cta__inner  align-left\">\n\n                    <div class=\"block-image-cta__icon\" >\n                <img decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/05\/phone.svg\" class=\"attachment-large size-large\" alt=\"Phone icon\" \/>            <\/div>\n        \n        <div class=\"acf-innerblocks-container\">\n\n<h3 class=\"wp-block-heading\">Talk to us<\/h3>\n\n\n\n<p class=\"has-body-large-font-size\">Our service hours are Monday to Friday, 9am &#8211; 5pm.<br>For emergency assistance outside of these hours, we offer 24\/7 support.*<\/p>\n\n\n\n<div class=\"wp-block-group is-layout-grid wp-container-core-group-is-layout-09a30853 wp-block-group-is-layout-grid\" style=\"margin-top:var(--wp--preset--spacing--small);margin-bottom:var(--wp--preset--spacing--small)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-2f716110 wp-block-group-is-layout-constrained\" style=\"border-top-width:1px;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--small);padding-right:0;padding-bottom:0;padding-left:0\">\n<h4 class=\"wp-block-heading\" style=\"margin-top:0;margin-bottom:0\"><strong>Customer Services<\/strong><\/h4>\n\n\n\n<p><a href=\"tel:+44(0)333 321 4080\">0333 321 4080<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-2f716110 wp-block-group-is-layout-constrained\" style=\"border-top-width:1px;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--small);padding-right:0;padding-bottom:0;padding-left:0\">\n<h4 class=\"wp-block-heading\" style=\"margin-top:0;margin-bottom:0\"><strong>FirstPort Scotland<\/strong><\/h4>\n\n\n\n<p><a href=\"tel:+44(0)333 321 4077\">0333 321 4077<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-2f716110 wp-block-group-is-layout-constrained\" style=\"border-top-width:1px;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--small);padding-right:0;padding-bottom:0;padding-left:0\">\n<h4 class=\"wp-block-heading\" style=\"margin-top:0;margin-bottom:0\"><strong>Later Living<\/strong><\/h4>\n\n\n\n<p><a href=\"tel: +44(0)333 321 4041\">0333 321 4041<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<p>*Subject to your agreement.<\/p>\n\n<\/div>\n\n    <\/div>\n<\/div><\/aside>\n\n\n\n<div class=\"wp-block-columns is-style-sidebar fade-up is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\" id=\"message-us\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading is-style-sidebar-heading\">Message us<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-top-width:1px;padding-top:var(--wp--preset--spacing--small)\">\n<p class=\"has-body-large-font-size\">Get in touch with us with your questions and queries by completing the short form below. Our friendly customer services team will get back to you within five working days.<\/p>\n\n\n<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_37'  action=\"https:\/\/www.firstport.co.uk\/contact-us\/customer-services\/#gf_37\" data-formid='37' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_37' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_37_1\" class=\"gfield gfield--type-select gfield--input-type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_1'>Reason for enquiry<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_1' id='input_37_1' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Please choose&#8230;<\/option><option value='9948eeac-80b3-47ff-ba62-1650606ed334' >Customer Portal\/My Account<\/option><option value='b1863ec9-f809-4750-ba82-af9939fb86a6' >Documents Request<\/option><option value='706778f9-aad3-47eb-b940-8037d415ebce' >Feedback<\/option><option value='de743bde-0bb7-4f55-986f-52d53ca6bb2d' >Invoice &amp; Payments<\/option><option value='37084703-506d-4199-8f4c-54046d55ddcd' >Keys, Fobs &amp; Permits<\/option><option value='ddad3fad-c276-4c73-bbcd-a30ff3ffe632' >Neighbourhood issues<\/option><option value='28790b8c-3077-4b92-a7b6-3a20b2cbd752' >Query a Repair\/Maintenance issue<\/option><option value='ea7c1341-9ed7-41e6-a688-4f0b7d3d49aa' >Report a New Repair\/Maintenance issue<\/option><option value='aad3f7db-9fee-4974-b4bc-477c31aaff48' >Request Consent<\/option><option value='f086da20-c578-442b-8aeb-7db8d4e018ba' >Selling\/Re-mortgage<\/option><\/select><\/div><\/div><div id=\"field_37_3\" class=\"gfield gfield--type-select gfield--input-type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_3'>Further details<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_3' id='input_37_3' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Please choose&#8230;<\/option><option value='02e86a2f-e319-4c24-aa0f-9e0c1e1db03b' >Unable to log in<\/option><option value='ffd1cdf5-617c-4878-a89a-4ce8b61ca023' >Unable to register<\/option><option value='8422e183-de9b-4493-873a-95e21d63146b' >Not all properties are showing<\/option><option value='eedad743-67f1-47a5-912a-025cd4722d2d' >Add a contact to my account<\/option><option value='3f98b72a-95bd-43d9-9c56-680876bcdb15' >Updating contact details<\/option><option value='b8bdc70e-0ed6-48f9-8bb0-d11f9a903a07' >Notification of bereavement<\/option><option value='a71cc2af-1ee9-45dc-b37b-866c59ac03e7' >Change of name<\/option><option value='316d2ce1-c345-4c12-b4a5-337791d0c116' >Update contact preferences<\/option><\/select><\/div><\/div><div id=\"field_37_4\" class=\"gfield gfield--type-select gfield--input-type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_4'>Further details<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_4' id='input_37_4' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Please choose&#8230;<\/option><option value='a8901681-6ce5-4873-9048-c5e46e8bde36' >Copy of insurance certificate<\/option><option value='f09f58ec-1a14-4307-ac50-3a11af721bac' >Statement<\/option><option value='8551a544-3f22-4fe9-93af-9a50c8741413' >Service charge budget<\/option><option value='825ec756-df98-4e5e-978a-10ca25408ded' >Year end accounts<\/option><option value='2f41ecf3-892a-43eb-ad39-e1d50f68369e' >Invoice not received<\/option><option value='b93f46ef-6c92-4c79-b677-d858b1949696' >Something else<\/option><\/select><\/div><\/div><div id=\"field_37_5\" class=\"gfield gfield--type-select gfield--input-type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_5'>Further details<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_5' id='input_37_5' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Please choose&#8230;<\/option><option value='f5b9dd76-60a7-43aa-9d43-5ecfd504fcf0' >Services &#8211; response times<\/option><option value='02987a1d-be6a-4455-b05f-c6bf555988e9' >Services &#8211; no response<\/option><option value='e6109f3c-d3b0-497b-a361-0eb2885416fb' >Services &#8211; poor communication<\/option><option value='59569590-e1a3-4702-8364-6a397b6d078c' >Services &#8211; unhelpful<\/option><option value='7aee730b-7f37-4612-8915-e09fdba12340' >FirstPort colleague &#8211; praise<\/option><option value='dbceb069-e9e8-462c-a645-629388038272' >FirstPort colleague &#8211; response times<\/option><option value='674c62ac-3f53-480c-907a-4a8fcff3d65c' >FirstPort colleague &#8211; no response<\/option><option value='ad912753-be9c-46bc-9273-712e2755fdba' >FirstPort colleague &#8211; poor communication<\/option><option value='5d5f9eeb-9cb0-4487-96f4-b9df27c3199c' >FirstPort colleague &#8211; unhelpful<\/option><option value='7c823e11-8f67-4fb1-99d8-ab9a6f91e7d2' >FirstPort colleague &#8211; poor attitudes\/behaviour<\/option><option value='d452ae74-3e7b-4b21-bffc-3902da5fe66c' >3rd party contractor<\/option><option value='dd613ac2-b3af-458a-8e62-2bd2ec28212b' >Customer Portal<\/option><\/select><\/div><\/div><div id=\"field_37_6\" class=\"gfield gfield--type-select gfield--input-type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_6'>Further details<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_6' id='input_37_6' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Please choose&#8230;<\/option><option value='ac199438-c4e7-4ab4-ae39-c8b3bdc48615' >Change my Direct Debit bank account details<\/option><option value='00b92e3a-f7ee-4a81-b7ea-0d7a408266c2' >Direct Debit query<\/option><option value='1fcf8785-1a9c-4fd3-a016-abfc85230874' >Card payment not showing on account<\/option><option value='49a6563d-d3c0-48f7-89f9-75b786db896f' >Bank Transfer not showing on account<\/option><option value='30979730-fd56-4ad2-8c6d-1c71ce9ffc65' >Cheque Payment not showing on account<\/option><option value='9c9dbfb3-a4c9-4628-9468-e82f80c0e616' >Credit on my account<\/option><option value='ba8974f3-57e2-4ecf-ac29-0857834a1b8b' >Unable to pay &#8211; Technical issue<\/option><option value='55bb2e30-d239-42a0-820e-e28239995383' >Unable to pay &#8211; Financial difficulties<\/option><option value='54853c9f-a222-4809-a0e4-48dc446f57c7' >Querying an invoice<\/option><option value='dfbc921f-7d60-42e5-9f94-7bc1d6114a47' >Invoice not received<\/option><option value='56320203-23a1-466e-a6b8-f62943d9925a' >Something else<\/option><\/select><\/div><\/div><div id=\"field_37_7\" class=\"gfield gfield--type-select gfield--input-type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_7'>Further details<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_7' id='input_37_7' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Please choose&#8230;<\/option><option value='acc28627-1c60-474f-9207-a0806bc1d2e6' >Request a communal key\/fob<\/option><option value='2abae6a6-34ac-4d88-b3d1-a9db5662781e' >Request a car parking permit<\/option><option value='9518446e-8f29-4d20-af33-98f031666e6d' >Key, fob or permit query<\/option><\/select><\/div><\/div><div id=\"field_37_8\" class=\"gfield gfield--type-select gfield--input-type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_8'>Further details<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_8' id='input_37_8' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Please choose&#8230;<\/option><option value='36ec82e9-09df-4006-90ad-2c36762cf892' >Report an abandoned vehicle<\/option><option value='2f381801-e984-436f-9622-86eb07f68ee7' >Antisocial behaviour<\/option><option value='59d2dd16-e03b-4785-8f8b-cb002024ea1a' >Other neighbourhood issue<\/option><\/select><\/div><\/div><div id=\"field_37_9\" class=\"gfield gfield--type-select gfield--input-type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_9'>Further details<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_9' id='input_37_9' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Please choose&#8230;<\/option><option value='c8135dea-606f-4477-8ffe-4d0f39d01f92' >Contractor not attended<\/option><option value='65c6002d-5d53-49ae-baf7-f8424b1a0d64' >Repair not fixed<\/option><option value='52fe273b-0eb7-4b3b-9e5d-c6b456cee214' >Poor standard of work<\/option><option value='319d4cf1-23b7-4e8d-b0e3-c728a18323c9' >Something else<\/option><\/select><\/div><\/div><div id=\"field_37_10\" class=\"gfield gfield--type-select gfield--input-type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_10'>Further details<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_10' id='input_37_10' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Please choose&#8230;<\/option><option value='b8672568-c31d-4470-9bad-5c4ab97de65d' >Bike Store<\/option><option value='b25d762f-e09a-43fd-9e9d-be8021872c15' >Bin Store \/ Refuse<\/option><option value='c9db8841-6c56-4df3-a45d-ca4fa80222ad' >Building Safety \/ Cladding<\/option><option value='1d7d2aa6-2e21-4694-a8d0-538c24890477' >CCTV \/ Security<\/option><option value='579fe309-6a5a-4a2c-a16d-685674a20df8' >Cleaning \/ Window Cleaning<\/option><option value='48b71f38-de91-4cba-b35a-5264df6a28c3' >Door<\/option><option value='e49c340d-b674-4e22-8b1e-225ffb570082' >Drains \/ Sewage<\/option><option value='e05da414-8ab2-487c-b516-bd4a2455c10c' >Fence \/ Garden Walls<\/option><option value='a73fa26a-c14f-4053-9fcd-f4e5f13bae50' >Fire \/ Fire System<\/option><option value='51210151-a7b0-4ec4-83cb-3934a1ff6313' >Gardening \/ Grounds Maintenance<\/option><option value='370d15c4-3bd4-42ab-9360-d8d371180b8d' >Gates<\/option><option value='8ab7ed47-0909-4874-9889-a67aa6ba58fc' >Heating \/ Hot Water<\/option><option value='daeb3742-aa98-4a96-bc83-6314d0e5a0cb' >Intercom<\/option><option value='adc54a49-95d3-4d01-b54b-1095b04f872d' >Leak &#8211; In a communal area<\/option><option value='a19e163a-15b4-4ed6-9089-83534345d4d7' >Leak &#8211; In your property<\/option><option value='e449644b-eab2-4a65-9927-effdba3af933' >Lift<\/option><option value='c5b65aa4-a9c8-480f-b2e4-e94f0129d1f2' >Lighting<\/option><option value='39457a64-6194-495f-8049-a7741ab565e4' >Parking<\/option><option value='32e6c9db-58ba-4081-89b8-91ef12210837' >Pest Control<\/option><option value='91d2e00a-dfe9-45c9-a0fa-4560e6332f76' >Road \/ Paving<\/option><option value='5b04be11-27b0-4b7b-8967-dae1abdd823f' >Roof<\/option><option value='5beb008c-43e0-43f8-be40-2c99a95c908a' >TV \/ Signal<\/option><option value='edd94a92-1b8c-4979-a144-66e968da4ccd' >Something else<\/option><\/select><\/div><\/div><div id=\"field_37_11\" class=\"gfield gfield--type-select gfield--input-type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_11'>Further details<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_11' id='input_37_11' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Please choose&#8230;<\/option><option value='b650343b-fd05-471f-9566-a572c07e8499' >To keep a pet<\/option><option value='fcdbc5ec-fbf0-42dc-a516-d5838baec42e' >To make a change to my home e.g. replace kitchen\/bathroom<\/option><option value='061d1c03-2b9f-4304-9852-6578193cf5d3' >To let my property<\/option><\/select><\/div><\/div><div id=\"field_37_12\" class=\"gfield gfield--type-select gfield--input-type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_37_12'>Further details<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_12' id='input_37_12' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Please choose&#8230;<\/option><option value='07a8870e-cf45-4f24-9045-f1c95f2d5cb6' >Selling my home<\/option><option value='4862078d-e3ce-4707-b615-5b0961ad0ad5' >Re-mortgaging my home<\/option><option value='32b8eb02-ce0c-47aa-a3ba-704f82c983dd' >Changing the ownership of my home<\/option><option value='cb097ae5-b334-4e9e-ad0b-691b5850207f' >Releasing equity from my home<\/option><\/select><\/div><\/div><div id=\"field_37_13\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><p><strong>For faster service, please do not fill out this form if you already have a case reference number. Instead, respond to the email sent with the case number or log in to your <a href=\"https:\/\/www.firstport.co.uk\/my-home\/\" target=\"_blank\">My Home<\/a> account where you can raise a case and see notifications about your development.<\/strong><\/p>\n<p>For new and unrelated queries, please continue to complete the form.<\/p><\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <div class=\"wp-block-button\"><button id=\"gform_submit_button_37\" type=\"submit\" class=\"gform_button button wp-block-button__link\" onclick=\"gform.submission.handleButtonClick(this);\" data-submission-type=\"submit\"><span>Next<\/span><\/button><\/div> \n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_37' value='postback' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_37' id='gform_theme_37' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_37' id='gform_style_settings_37' value='{&quot;inputPrimaryColor&quot;:&quot;#204ce5&quot;}' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_37' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='37' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_37' value='WyJbXSIsIjgyNGI4NjNkNTk0MjVjZGIwODkxZDM3OTY5MjI0NTY2Il0=' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_37' id='gform_target_page_number_37' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_37' id='gform_source_page_number_37' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n gform.initializeOnLoaded( function() {gformInitSpinner( 37, 'https:\/\/www.firstport.co.uk\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery('#gform_ajax_frame_37').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_37');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_37').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){form_content.find('form').css('opacity', 0);jQuery('#gform_wrapper_37').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_37').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_37').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/ jQuery(document).scrollTop(jQuery('#gform_wrapper_37').offset().top - mt); 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} }]);        if (event && event.defaultPrevented) {                return;        }        const gformWrapperDiv = document.getElementById( \"gform_wrapper_37\" );        if ( gformWrapperDiv ) {            const visibilitySpan = document.createElement( \"span\" );            visibilitySpan.id = \"gform_visibility_test_37\";            gformWrapperDiv.insertAdjacentElement( \"afterend\", visibilitySpan );        }        const visibilityTestDiv = document.getElementById( \"gform_visibility_test_37\" );        let postRenderFired = false;        function triggerPostRender() {            if ( postRenderFired ) {                return;            }            postRenderFired = true;            gform.core.triggerPostRenderEvents( 37, current_page );            if ( visibilityTestDiv ) {                visibilityTestDiv.parentNode.removeChild( visibilityTestDiv );            }        }        function debounce( func, wait, immediate ) {            var timeout;            return function() {                var context = this, args = arguments; 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       } else {            triggerPostRender();        }    } );} ); \n\/* ]]> *\/\n<\/script>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-style-sidebar fade-up is-layout-flex wp-container-core-columns-is-layout-08034447 wp-block-columns-is-layout-flex\" style=\"border-top-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-bottom:0;flex-basis:200px\">\n<h2 class=\"wp-block-heading is-style-sidebar-heading\" style=\"margin-top:0;margin-bottom:0\">By post<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-top-style:none;border-top-width:0px;padding-top:0\">\n<p class=\"is-style-intro\">If you would prefer to contact us by post, please send your message to the following address:<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-bottom:0\">\n<p class=\"has-body-large-font-size\">FirstPort,<br>Fifth Floor, The Lantern,<br>75 Hampstead Road,<br>London,<br>NW1 2PL<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-style-sidebar fade-up is-layout-flex wp-container-core-columns-is-layout-08034447 wp-block-columns-is-layout-flex\" style=\"border-top-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-bottom:0;flex-basis:200px\">\n<h2 class=\"wp-block-heading is-style-sidebar-heading\" style=\"margin-top:0;margin-bottom:0\">Moving home<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-top-style:none;border-top-width:0px;padding-top:0\">\n<p class=\"is-style-intro\">If you\u2019re selling or buying a property managed by us or re-mortgaging, please refer to our Selling &amp; Buying help page for more information and to contact our Property Transfer team.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-btn-text-link\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.firstport.co.uk\/help-topic\/selling-buying-a-home\/\">Explore buying &amp; selling help<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-style-sidebar fade-up is-layout-flex wp-container-core-columns-is-layout-08034447 wp-block-columns-is-layout-flex\" style=\"border-top-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-bottom:0;flex-basis:200px\">\n<h2 class=\"wp-block-heading is-style-sidebar-heading\" style=\"margin-top:0;margin-bottom:0\">Formal complaints<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-top-style:none;border-top-width:0px;padding-top:0\">\n<p class=\"is-style-intro\">For details on how to make a formal complaint or to submit one, please visit our complaints page.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-btn-text-link\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.firstport.co.uk\/help-support\/complaints-procedure\/\">Complaints Procedure<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-bottom:0\">\n<p class=\"is-style-intro\">Alternatively, you can send your complaint by post to our office address above.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>SGPM customers: you may have noticed some changes on your latest invoice.\u00a0Find out more in our FAQ. Message us Get in touch with us with your questions and queries by completing the short form below. Our friendly customer services team will get back to you within five working days. By post If you would prefer [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":205,"menu_order":66,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-755","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/pages\/755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/comments?post=755"}],"version-history":[{"count":43,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/pages\/755\/revisions"}],"predecessor-version":[{"id":3814,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/pages\/755\/revisions\/3814"}],"up":[{"embeddable":true,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/pages\/205"}],"wp:attachment":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/media?parent=755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}