{"id":765,"date":"2025-05-14T08:28:55","date_gmt":"2025-05-14T07:28:55","guid":{"rendered":"https:\/\/www.firstport.co.uk\/?page_id=765"},"modified":"2025-06-19T10:03:02","modified_gmt":"2025-06-19T09:03:02","slug":"help-support","status":"publish","type":"page","link":"https:\/\/www.firstport.co.uk\/help-support\/","title":{"rendered":"Help &amp; support"},"content":{"rendered":"\n<div id=\"block-help-categories-block_55cc5256b120111492c1d465dea6532b\" class=\"proactive-block block-help-categories proactive_form has-global-padding is-layout-constrained alignfull\">\n\n    <form class=\"help-search-form has-background alignfull has-secondary-background-color has-global-padding\" id=\"search-filters-form\" autocomplete=\"off\">\n        <div class=\"search-filter is-layout-constrained\">\n            <div class=\"search-filter-container\">\n\n                <div class=\"search-filter-form-fields\">\n    <label for=\"search-filter-input\" class=\"screen-reader-text\">Search<\/label>\n    <input type=\"text\" id=\"search-filter-input\" name=\"search_term\" data-post-type=\"help-support\" placeholder=\"Search Help &#038; Support...\" aria-controls=\"search-filter-results\" aria-expanded=\"false\" aria-describedby=\"search-help\" \/>\n    <span class=\"search-filter-icon\" aria-hidden=\"true\">\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 20 20\">\n\t<path d=\"M19.71,18.29l-3.68-3.68c1.23-1.54,1.97-3.49,1.97-5.61C18,4.04,13.96,0,9,0S0,4.04,0,9s4.04,9,9,9c2.12,0,4.07-.74,5.61-1.98l3.68,3.68c.2.2.45.29.71.29s.51-.1.71-.29c.39-.39.39-1.02,0-1.41ZM2,9c0-3.86,3.14-7,7-7s7,3.14,7,7c0,1.92-.78,3.66-2.04,4.93,0,0-.01,0-.02.01s0,.01-.01.02c-1.27,1.26-3.01,2.04-4.93,2.04-3.86,0-7-3.14-7-7Z\" \/>\n<\/svg>\n    <\/span>\n    <button id=\"search-filter-close\" class=\"search-filter-icon search-filter-close\" type=\"button\" aria-label=\"Clear search\">\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 800 761.9\">\n\t<polygon points=\"457.84 380.95 800 706.82 742.12 761.9 400 436.04 57.84 761.9 0 706.82 342.12 380.95 0 55.09 57.84 0 400 325.87 742.12 0 800 55.09 457.84 380.95\" \/>\n<\/svg>\n    <\/button>\n    <div id=\"search-filter-results\" class=\"search-filter-results\" role=\"listbox\" aria-live=\"polite\" aria-hidden=\"true\"><\/div>\n    <span id=\"search-help\">Type at least 3 characters to start searching.<\/span>\n<\/div>\n            <\/div>\n        <\/div>\n    <\/form>\n\n    \n        <div class=\"help-categories stagger-fade-up\">\n\n            \n                <div class=\"help-category has-background has-secondary-background-color\">\n\n                    <div class=\"help-category-header\" style=\"--help-category-icon: url('http:\/\/778');\">\n                        <h3 class=\"help-category-title\">Payments<\/h3>\n                                                    <div class=\"help-category-icon\">\n                                <img decoding=\"async\" width=\"30\" height=\"20\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/05\/payment-icon.svg\" class=\"help-category-icon-image\" alt=\"Payment method icon\" \/>                            <\/div>\n                                            <\/div>\n\n                                            <div class=\"help-category-description\">Includes online payments, balance service charges and utilities.<\/div>\n                    \n                    <div class=\"wp-block-buttons help-category-buttons\">\n                        <div class=\"wp-block-button is-style-btn-text-link\">\n                            <a class=\"wp-block-button__link\" href=\"https:\/\/www.firstport.co.uk\/help-topic\/payments\/\">More<\/a>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n            \n                <div class=\"help-category has-background has-secondary-background-color\">\n\n                    <div class=\"help-category-header\" style=\"--help-category-icon: url('http:\/\/777');\">\n                        <h3 class=\"help-category-title\">What is property management?<\/h3>\n                                                    <div class=\"help-category-icon\">\n                                <img decoding=\"async\" width=\"30\" height=\"30\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/05\/property-management-icon.svg\" class=\"help-category-icon-image\" alt=\"Property management icon\" \/>                            <\/div>\n                                            <\/div>\n\n                                            <div class=\"help-category-description\">Information about property management.<\/div>\n                    \n                    <div class=\"wp-block-buttons help-category-buttons\">\n                        <div class=\"wp-block-button is-style-btn-text-link\">\n                            <a class=\"wp-block-button__link\" href=\"https:\/\/www.firstport.co.uk\/help-topic\/what-is-property-management\/\">More<\/a>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n            \n                <div class=\"help-category has-background has-secondary-background-color\">\n\n                    <div class=\"help-category-header\" style=\"--help-category-icon: url('http:\/\/783');\">\n                        <h3 class=\"help-category-title\">Your account<\/h3>\n                                                    <div class=\"help-category-icon\">\n                                <img decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/05\/account-icon.svg\" class=\"help-category-icon-image\" alt=\"Account icon\" \/>                            <\/div>\n                                            <\/div>\n\n                                            <div class=\"help-category-description\">Includes account details and online logins.<\/div>\n                    \n                    <div class=\"wp-block-buttons help-category-buttons\">\n                        <div class=\"wp-block-button is-style-btn-text-link\">\n                            <a class=\"wp-block-button__link\" href=\"https:\/\/www.firstport.co.uk\/help-topic\/your-account\/\">More<\/a>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n            \n                <div class=\"help-category has-background has-secondary-background-color\">\n\n                    <div class=\"help-category-header\" style=\"--help-category-icon: url('http:\/\/775');\">\n                        <h3 class=\"help-category-title\">Service charges explained<\/h3>\n                                                    <div class=\"help-category-icon\">\n                                <img decoding=\"async\" width=\"30\" height=\"30\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/05\/service-charges-icon.svg\" class=\"help-category-icon-image\" alt=\"Service charges icon\" \/>                            <\/div>\n                                            <\/div>\n\n                                            <div class=\"help-category-description\">Information about service charges.<\/div>\n                    \n                    <div class=\"wp-block-buttons help-category-buttons\">\n                        <div class=\"wp-block-button is-style-btn-text-link\">\n                            <a class=\"wp-block-button__link\" href=\"https:\/\/www.firstport.co.uk\/help-topic\/service-charges-explained\/\">More<\/a>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n            \n                <div class=\"help-category has-background has-secondary-background-color\">\n\n                    <div class=\"help-category-header\" style=\"--help-category-icon: url('http:\/\/782');\">\n                        <h3 class=\"help-category-title\">Selling &amp; buying a home<\/h3>\n                                                    <div class=\"help-category-icon\">\n                                <img decoding=\"async\" width=\"30\" height=\"30\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/05\/buying-selling-icon.svg\" class=\"help-category-icon-image\" alt=\"Buying and selling icon\" \/>                            <\/div>\n                                            <\/div>\n\n                                            <div class=\"help-category-description\">Includes transfer fees, information pack requests, and re-mortgage info.<\/div>\n                    \n                    <div class=\"wp-block-buttons help-category-buttons\">\n                        <div class=\"wp-block-button is-style-btn-text-link\">\n                            <a class=\"wp-block-button__link\" href=\"https:\/\/www.firstport.co.uk\/help-topic\/selling-buying-a-home\/\">More<\/a>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n            \n                <div class=\"help-category has-background has-secondary-background-color\">\n\n                    <div class=\"help-category-header\" style=\"--help-category-icon: url('http:\/\/781');\">\n                        <h3 class=\"help-category-title\">Consents FAQs<\/h3>\n                                                    <div class=\"help-category-icon\">\n                                <img decoding=\"async\" width=\"30\" height=\"30\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/05\/faqs-icon.svg\" class=\"help-category-icon-image\" alt=\"FAQs icon\" \/>                            <\/div>\n                                            <\/div>\n\n                                            <div class=\"help-category-description\">Information about subletting, property alterations and keeping a pet.<\/div>\n                    \n                    <div class=\"wp-block-buttons help-category-buttons\">\n                        <div class=\"wp-block-button is-style-btn-text-link\">\n                            <a class=\"wp-block-button__link\" href=\"https:\/\/www.firstport.co.uk\/help-topic\/consents-faqs\/\">More<\/a>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n            \n                <div class=\"help-category has-background has-secondary-background-color\">\n\n                    <div class=\"help-category-header\" style=\"--help-category-icon: url('http:\/\/779');\">\n                        <h3 class=\"help-category-title\">Maintenance, improvements &amp; repairs<\/h3>\n                                                    <div class=\"help-category-icon\">\n                                <img decoding=\"async\" width=\"30\" height=\"30\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/05\/maintenance-repair-icon.svg\" class=\"help-category-icon-image\" alt=\"Maintenance and repair icon\" \/>                            <\/div>\n                                            <\/div>\n\n                                            <div class=\"help-category-description\">Includes reporting problems, leaks, fencing, keys and fobs.<\/div>\n                    \n                    <div class=\"wp-block-buttons help-category-buttons\">\n                        <div class=\"wp-block-button is-style-btn-text-link\">\n                            <a class=\"wp-block-button__link\" href=\"https:\/\/www.firstport.co.uk\/help-topic\/maintenance-improvements-repairs\/\">More<\/a>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n            \n                <div class=\"help-category has-background has-secondary-background-color\">\n\n                    <div class=\"help-category-header\" style=\"--help-category-icon: url('http:\/\/776');\">\n                        <h3 class=\"help-category-title\">Residents&#039; queries<\/h3>\n                                                    <div class=\"help-category-icon\">\n                                <img decoding=\"async\" width=\"30\" height=\"30\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/05\/residents-icon.svg\" class=\"help-category-icon-image\" alt=\"Residents icon\" \/>                            <\/div>\n                                            <\/div>\n\n                                            <div class=\"help-category-description\">Includes key fobs, parcels and security.<\/div>\n                    \n                    <div class=\"wp-block-buttons help-category-buttons\">\n                        <div class=\"wp-block-button is-style-btn-text-link\">\n                            <a class=\"wp-block-button__link\" href=\"https:\/\/www.firstport.co.uk\/help-topic\/residents-queries\/\">More<\/a>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n            \n                <div class=\"help-category has-background has-secondary-background-color\">\n\n                    <div class=\"help-category-header\" style=\"--help-category-icon: url('http:\/\/780');\">\n                        <h3 class=\"help-category-title\">Health &amp; safety<\/h3>\n                                                    <div class=\"help-category-icon\">\n                                <img decoding=\"async\" width=\"55\" height=\"50\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/05\/health-safety-icon.svg\" class=\"help-category-icon-image\" alt=\"Health and safety icon\" \/>                            <\/div>\n                                            <\/div>\n\n                                            <div class=\"help-category-description\">Information about how FirstPort manages health &amp; safety at its developments.<\/div>\n                    \n                    <div class=\"wp-block-buttons help-category-buttons\">\n                        <div class=\"wp-block-button is-style-btn-text-link\">\n                            <a class=\"wp-block-button__link\" href=\"https:\/\/www.firstport.co.uk\/help-topic\/health-safety\/\">More<\/a>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n            \n        <\/div>\n\n    \n<\/div>\n\n\n<div id=\"block-cta-2-block_c93279dfd05886f395cca46464cbb46f\" class=\"proactive-block block-cta-2 alignfull has-background has-light-grey-background-color align-left fade-up\" style='--focal-point: center center; min-height: 600px;'>\n\n    <div class=\"acf-innerblocks-container\">\n\n<div class=\"wp-block-group is-content-justification-space-between is-layout-flex wp-container-core-group-is-layout-9366075c wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading\">Introducing <strong>My Home<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"254\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/05\/my-home.svg\" alt=\"Home icon, Help &amp; Support\" class=\"wp-image-793\" style=\"width:180px\"\/><\/figure>\n<\/div>\n\n\n\n<p class=\"is-style-default has-medium-font-size\"><strong>Managing your property online is now quicker and easier with a My Home account<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list is-style-dash\">\n<li>Pay your service charge easily and securely<\/li>\n\n\n\n<li>Notify us of maintenance issues and track the status in real-time<\/li>\n\n\n\n<li>Receive important updates about your development<\/li>\n\n\n\n<li>Access all your important documents<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.firstport.co.uk\/my-home\/\">Get Started<\/a><\/div>\n<\/div>\n\n<\/div>\n\n            <div class=\"cta-image\">\n            <img decoding=\"async\" width=\"1400\" height=\"1159\" src=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/05\/My-Home-Image-1400x1159.jpg\" class=\"attachment-large size-large\" alt=\"Person using laptop, reading online news articles.\" srcset=\"https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/05\/My-Home-Image-1400x1159.jpg 1400w, https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/05\/My-Home-Image-800x662.jpg 800w, https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/05\/My-Home-Image-150x124.jpg 150w, https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/05\/My-Home-Image-768x636.jpg 768w, https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/05\/My-Home-Image-400x331.jpg 400w, https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/05\/My-Home-Image-1305x1080.jpg 1305w, https:\/\/www.firstport.co.uk\/wp-content\/uploads\/2025\/05\/My-Home-Image.jpg 1450w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/>        <\/div>\n    \n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":70,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-765","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/pages\/765","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/comments?post=765"}],"version-history":[{"count":12,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/pages\/765\/revisions"}],"predecessor-version":[{"id":2382,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/pages\/765\/revisions\/2382"}],"wp:attachment":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/media?parent=765"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}