{"id":809,"date":"2025-01-17T09:57:12","date_gmt":"2025-01-17T09:57:12","guid":{"rendered":"https:\/\/www.firstport.co.uk\/help-support\/update-my-account-details\/"},"modified":"2025-06-19T09:21:52","modified_gmt":"2025-06-19T08:21:52","slug":"update-my-account-details","status":"publish","type":"help-support","link":"https:\/\/www.firstport.co.uk\/help-support\/update-my-account-details\/","title":{"rendered":"How do I update my account details?"},"content":{"rendered":"\n<p><span data-contrast=\"none\">We understand that there may be circumstances when you\u2019ll need to change your account details, so we aim to make the process as simple and easy as possible for you.<\/span><\/p>\n\n\n\n<p><span data-contrast=\"none\">Log into your online account is the easiest way to change your details but if you need additional help, please <a href=\"https:\/\/www.firstport.co.uk\/contact-us\/customer-services\/\" data-type=\"page\" data-id=\"755\">get in touch<\/a> with us.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Update your payment details<\/h2>\n\n\n\n<p><span data-contrast=\"none\">The service charge is usually paid in advance either once or twice a year, but it depends on your lease or transfer document.<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">If you would like to switch to Direct Debit,<\/span><span data-contrast=\"auto\"> it\u2019s quick and<\/span><span data-contrast=\"auto\"> easy to set up <\/span><span data-contrast=\"auto\">through<\/span><span data-contrast=\"auto\"> My Home, your online account<\/span><span data-contrast=\"auto\">.<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">Simply visit <\/span><a href=\"https:\/\/www.firstport.co.uk\/my-home\/\" data-type=\"page\" data-id=\"709\"><span data-contrast=\"auto\">My Home<\/span><\/a><span data-contrast=\"auto\">\u00a0to get started.\u00a0<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">Paying by Direct Debit means your invoices are paid in line with the terms of your lease or transfer document.\u202fWe\u2019ll let you know how your charges will be collected when you set this up.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What payment options are available to international customers?<\/h2>\n\n\n\n<p>Unfortunately, it is not possible to set up a Direct Debit or make card payments in My Home using a non-UK bank account. However, <strong>you can make a payment via bank transfer<\/strong>. Details on how to do this can be found on <a href=\"https:\/\/www.firstport.co.uk\/my-home\/\" data-type=\"page\" data-id=\"709\">My Home<\/a> or any of your invoices.<\/p>\n\n\n\n<p>&nbsp;<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"help-topic":[11],"class_list":["post-809","help-support","type-help-support","status-publish","hentry","help-topic-your-account"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/help-support\/809","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/help-support"}],"about":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/types\/help-support"}],"wp:attachment":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/media?parent=809"}],"wp:term":[{"taxonomy":"help-topic","embeddable":true,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/help-topic?post=809"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}