{"id":863,"date":"2023-06-19T14:09:05","date_gmt":"2023-06-19T13:09:05","guid":{"rendered":"https:\/\/www.firstport.co.uk\/help-support\/what-to-do-repairs-maintenance\/"},"modified":"2025-06-19T09:21:53","modified_gmt":"2025-06-19T08:21:53","slug":"what-to-do-repairs-maintenance","status":"publish","type":"help-support","link":"https:\/\/www.firstport.co.uk\/help-support\/what-to-do-repairs-maintenance\/","title":{"rendered":"What do I do about repairs and maintenance problems?"},"content":{"rendered":"\n<p class=\"is-style-intro\"><span data-contrast=\"auto\">While our developments have been built to high standards, repairs are sometimes necessary and are always carried out by competent and approved tradespeople:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span data-contrast=\"auto\">Communal equipment repairs: if communal equipment \u2013 such as the lift \u2013 develops a fault, we have a 24-hour emergency call-out facility to solve the problem.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259,&quot;469777462&quot;:[720],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Major works: there may be associated costs for larger repairs or essential maintenance work. Residents will always be consulted before works are carried out.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259,&quot;469777462&quot;:[720],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Estimates for major repairs: we aim to obtain at least three estimates for any proposed repair work. Residents may also nominate their own contractor.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259,&quot;469777462&quot;:[720],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Your right to comment: we always take your views into account and any resident has 30 days from the date of the notice to comment on the proposed repairs.<\/span><\/li>\n<\/ul>\n\n\n\n<p><span data-contrast=\"auto\">If you have any concerns about repairs or maintenance, you can get in touch with us on our <\/span><strong><a href=\"https:\/\/www.firstport.co.uk\/contact-us\/customer-services\/\" data-type=\"page\" data-id=\"755\">customer services page<\/a><\/strong> <span data-contrast=\"auto\">and we\u2019ll get back to you as soon as possible.<\/span><\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"help-topic":[15],"class_list":["post-863","help-support","type-help-support","status-publish","hentry","help-topic-maintenance-improvements-repairs"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/help-support\/863","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/help-support"}],"about":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/types\/help-support"}],"wp:attachment":[{"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/media?parent=863"}],"wp:term":[{"taxonomy":"help-topic","embeddable":true,"href":"https:\/\/www.firstport.co.uk\/wp-json\/wp\/v2\/help-topic?post=863"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}