Understanding your service charges
Transparency matters to us. We want you to know what your service charge covers and exactly where and how your…
Service charges explained
What is a service charge and why do I have to pay it?
Each year, you pay us a service charge. This money goes towards the day-to-day running costs of your development and…
What does my management fee pay for?
The management fee is a small part of your service charge. While we collect service charges to cover the day-to-day…
What external factors affect my service charge?
In recent years, we have seen an increase in service charge costs. It’s important to note that service charges are…
How do we handle VAT payments for site-based staff?
1. What are the changes in the VAT payments? Here we explain what the changes are, when they will apply…
Why do I need to pay into a reserve fund?
1. What is a reserve or contingency fund? In general, it is a good idea to keep savings for that…